One of my husband Patrick's 'quotes to live by' (and he has many that you will hear along the way!) is that life is 10% what happens to you and 90% how you react to it. So true, so true. This whole situation could have been handled so much better by this vendor - and with a few deep breaths and more than a few edits and re-writes to the email it could have elicited a totally different response.
Of interest - read one of the lines from Bee in this post, "If you google the name of the vendor above, the Weddingbee comments about him show up as the second result! So negative comments left on blogs and messageboards can definitely impact a company’s business."
Just about everything that each of us does in business is 'out there' for the world to see.
Weddings (and related vendors) are probably among the most talked about, recapped, critiqued events that are shared online.
It's not going away - in fact getting more transparent each and every day. You will never beat it - but you can join it - by representing yourself as a consumate professional each and every day.
Don't be this vendor!